Payment Methods

Learn about secure payments on Paddii for event space bookings.

Accepted Payment Methods

Paddii accepts multiple payment options through our secure payment partner, Flutterwave:

💳 Debit & Credit Cards

• Visa
• Mastercard
• Verve
• Instant payment processing
• Secure 3D Secure authentication

🏦 Bank Transfer

• Direct bank transfer
• All Nigerian banks supported
• Payment confirmed within minutes
• Account details provided at checkout

📱 USSD Payment

• Dial USSD code on any mobile phone
• No internet required
• Works with all Nigerian banks
• Instant confirmation

When to Pay

Instant Book Properties

• Payment required immediately
• Booking confirmed after successful payment
• Automatic receipt sent to email

Request to Book Properties

• Payment requested after host approval
• 24-hour window to complete payment
• Booking expires if not paid within time limit

Pricing & Fees

What You Pay

Booking Subtotal

• Base price × booking duration
• Set by property host
• Displayed clearly before booking

Service Fee (~5%)

• Paddii platform fee
• Covers payment processing & support
• Added to final total

Discounts

• Weekly/monthly discounts (if applicable)
• Promotional codes
• Early booking discounts
• Applied automatically at checkout

Total Breakdown Example

Space Rental: ₦50,000
Service Fee:   ₦2,500 (5%)
-----------------------
Total:        ₦52,500

Payment Security

Your payment information is secure:

🔒 Encryption

• All transactions encrypted with SSL
• Bank-level security standards
• PCI DSS compliant

🛡️ Fraud Protection

• Real-time fraud monitoring
• 3D Secure authentication
• Secure payment gateway

🔐 Privacy

• We never store full card details
• Tokenized payment information
• Secure checkout process

Payment Confirmation

After successful payment:

1. ✅ Instant booking confirmation
2. 📧 Confirmation email with receipt
3. 💬 Automatic chat with host created
4. 📱 SMS notification (if enabled)
5. 📊 Booking visible in dashboard

Refunds & Cancellations

Cancellation Policy

Each property has its own cancellation policy:

• Flexible: Full refund up to 24 hours before
• Moderate: 50% refund up to 7 days before
• Strict: No refund after booking

Refund Timeline

• Approved refunds processed within 2-5 business days
• Refunded to original payment method
• Email notification when processed

How to Request Refund

1. Go to Dashboard → Bookings
2. Select the booking
3. Click "Cancel Booking"
4. Review cancellation policy
5. Confirm cancellation
6. Refund processed automatically (if eligible)

Payment Issues

Payment Failed?

Common reasons:

• Insufficient funds
• Incorrect card details
• Bank declined transaction
• 3D Secure authentication failed

Solutions:

1. Verify card details
2. Check bank balance
3. Contact your bank
4. Try alternative payment method
5. Contact support

Payment Pending?

• Bank transfers may take 5-10 minutes
• Check your email for confirmation
• Contact support if delayed beyond 30 minutes

Duplicate Charge?

• Check your bank statement
• Verify booking status in dashboard
• Contact support with transaction reference
• Duplicate charges reversed within 24-48 hours

Receipt & Invoices

Access Your Receipt

1. Go to Dashboard → Bookings
2. Click on completed booking
3. Click "Download Receipt"
4. PDF receipt sent to email

Invoice Details Include:

• Booking reference number
• Property details
• Date and duration
• Price breakdown
• Payment method
• Transaction ID

Payment FAQs

Q: When will I be charged? A: For instant bookings, immediately after booking. For request bookings, after host approval.

Q: Can I pay cash on arrival? A: No, all event bookings must be paid online through Paddii for security and protection.

Q: Are there any hidden fees? A: No! All fees are displayed clearly before you complete payment.

Q: Can I split payment with friends? A: Currently, we only accept single payments. You can arrange split payments offline with your group.

Q: What if the host cancels? A: You'll receive a full refund within 5-7 business days.

Q: Is my payment information saved? A: No, we don't store your full card details. You'll need to enter payment info for each booking.

Need Help?

Payment issues or questions?

• Check your email for payment confirmation
• Review booking status in dashboard
• Contact our support team
• Live chat: Available 9AM-6PM WAT

Your security is our priority. All payments are 100% secure.