Paddii Help Center

Host Agreement ​

Last updated: October 2025

Overview ​

Welcome to Paddii! This Host Agreement outlines your responsibilities and our commitments as you list your property on our platform. By creating a listing, you agree to these terms.

1. Host Responsibilities ​

Property Accuracy ​

  • All information about your property must be accurate and up-to-date
  • Photos must genuinely represent your property
  • Amenities listed must be available and functional
  • Property descriptions must not be misleading
  • You must have the legal right to rent/sell the property
  • Comply with all local laws, regulations, and zoning requirements
  • Obtain necessary permits and licenses
  • Pay all applicable taxes
  • Meet safety and building code requirements

Guest Communication ​

  • Respond to inquiries within 24 hours
  • Provide clear check-in/check-out instructions
  • Be available for guest questions during their stay
  • All communication must occur on the Paddii platform

2. Booking Management ​

Accepting Bookings ​

  • Honor all confirmed bookings
  • Do not request payment outside of Paddii
  • Follow your stated cancellation policy
  • Update your calendar to reflect availability

Cancellations ​

  • Host-initiated cancellations may result in:
    • Cancellation fees
    • Calendar blocking
    • Reduced search ranking
    • Account suspension for repeated violations

Pricing ​

  • Set competitive and accurate pricing
  • Clearly disclose all fees and charges
  • Honor the price shown at time of booking
  • Update prices through the platform only

3. Property Standards ​

Cleanliness ​

  • Properties must be thoroughly cleaned between guests
  • Provide clean linens and towels
  • Maintain hygienic bathrooms and kitchen facilities
  • Remove all previous guest belongings

Safety ​

  • Ensure smoke detectors and fire extinguishers are functional
  • Provide emergency contact information
  • Disclose any safety hazards
  • Maintain secure locks and entry systems

Amenities ​

  • All listed amenities must be available and working
  • Provide adequate supplies (toilet paper, soap, etc.)
  • WiFi passwords must be provided if WiFi is listed
  • Parking must be available if advertised

4. Financial Terms ​

Service Fees ​

  • Paddii charges a service fee on each booking
  • Fees are clearly disclosed before listing
  • Fees are automatically deducted from payouts
  • Fee structure may be updated with 30 days notice

Payouts ​

  • Payouts are processed within 24-48 hours after guest check-in
  • Funds are deposited directly to your bank account
  • Valid banking information must be on file
  • Tax information may be required

Pricing Control ​

  • You set your own prices
  • Dynamic pricing tools are available
  • Special offers and discounts are at your discretion
  • Paddii does not control your pricing

5. Guest Relations ​

House Rules ​

  • You may set reasonable house rules
  • Rules must be clearly stated in your listing
  • Rules must comply with fair housing laws
  • Rules cannot be discriminatory

Guest Reviews ​

  • You may review guests after their stay
  • Reviews must be honest and fact-based
  • Reviews cannot be used for retaliation
  • Fake reviews will result in account suspension

Disputes ​

  • Report any issues through the platform
  • Provide documentation when necessary
  • Cooperate with Paddii's resolution process
  • Do not pursue off-platform legal action without notifying us

6. Platform Usage ​

Account Security ​

  • Keep your login credentials secure
  • Notify us immediately of unauthorized access
  • Do not share your account
  • Use strong, unique passwords

On-Platform Transactions ​

  • All bookings must occur through Paddii
  • Do not exchange contact information to avoid fees
  • Report any guests requesting off-platform payment
  • Violations may result in immediate account suspension

Content Rights ​

  • You retain ownership of your photos and content
  • You grant Paddii license to use your content for marketing
  • Content must not violate copyright or privacy laws
  • Paddii may remove content that violates terms

7. Prohibited Activities ​

You may not:

  • List properties you don't have authority to rent/sell
  • Discriminate against guests based on protected characteristics
  • Request or accept off-platform payments
  • Create duplicate listings for the same property
  • Manipulate reviews or ratings
  • Engage in fraudulent activity
  • Harass or threaten guests
  • Use the platform for illegal purposes

8. Paddii's Rights ​

We reserve the right to:

  • Remove listings that violate our standards
  • Suspend or terminate accounts for violations
  • Withhold payouts pending investigation
  • Modify these terms with notice
  • Charge penalties for policy violations
  • Pursue legal action for serious violations

9. Liability and Insurance ​

Host Liability ​

  • You are responsible for your property and guests
  • Paddii is not liable for property damage
  • Paddii is not liable for guest injuries
  • You should maintain appropriate insurance
  • Property/liability insurance
  • Short-term rental insurance if applicable
  • Coverage for guest-caused damage
  • Business interruption insurance

10. Termination ​

By You ​

  • You may remove listings at any time
  • Honor all existing bookings before removal
  • 30-day notice required for some programs
  • Account deletion available upon request

By Paddii ​

We may suspend or terminate your account for:

  • Violation of this agreement
  • Fraud or dishonest behavior
  • Poor hosting standards
  • Legal violations
  • Safety concerns
  • Repeated cancellations

11. Support and Resources ​

Getting Help ​

  • 24/7 host support available
  • Online resources and guides
  • Community forums
  • Educational webinars

Reporting Issues ​

  • Report safety concerns immediately
  • Document property damage with photos
  • Contact support for payment issues
  • Flag inappropriate guest behavior

12. Updates to This Agreement ​

  • We may update this agreement periodically
  • Material changes will be communicated via email
  • Continued use constitutes acceptance
  • Review terms regularly for updates

Contact Us ​

Questions about hosting on Paddii?

By listing your property on Paddii, you acknowledge that you have read, understood, and agree to this Host Agreement.

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