Listing Standards
Last updated: October 2025
Overview
This policy outlines the standards all property listings must meet on the Paddii platform. These standards ensure guests receive accurate information and quality experiences while maintaining trust in our marketplace.
1. Property Information Accuracy
Basic Requirements
- All information must be truthful and current
- Properties must be located where stated
- Property type must be accurately categorized:
- Residential (apartments, houses, rooms)
- Commercial (offices, shops, warehouses)
- Event spaces (halls, venues)
- Land (plots, acres)
- Square footage/meterage must be accurate
- Number of rooms must match actual property
Property Descriptions
- Must be written in clear, professional language
- Minimum 50 words, recommended 150-300 words
- Should highlight key features and benefits
- Must disclose any limitations or issues
- No misleading or exaggerated claims
- No contact information or external links
- No discriminatory language
Prohibited Content
Listings may not include:
- Offensive or inappropriate language
- Contact details (phone, email, external websites)
- Requests for off-platform payment
- False or misleading information
- Duplicate listings of the same property
- Properties you don't have authority to list
2. Photo Requirements
Minimum Standards
- Minimum photos required: 5 high-quality images
- Recommended: 10-20 photos showing all areas
- Photos must be:
- Well-lit and clear
- In focus and properly framed
- Recent (taken within last 6 months)
- Accurate representation of current state
- Minimum resolution: 1024x683 pixels
- Maximum file size: 10MB per image
Required Photos
Your listing should include:
- Exterior views - Front and sides of building
- Living spaces - Living room, dining area
- Bedrooms - All bedrooms with beds visible
- Bathrooms - All bathrooms, clean and staged
- Kitchen - Full view showing appliances
- Outdoor areas - Garden, balcony, parking (if applicable)
- Amenities - Pool, gym, shared facilities
Photo Quality Standards
- Natural lighting preferred, no harsh shadows
- Professional or high-quality smartphone camera
- Landscape orientation for main photos
- Wide-angle shots showing full rooms
- Clean, clutter-free spaces
- No watermarks or text overlays (except on listing)
- No stock photos or images from other sources
Prohibited Photos
- Blurry, dark, or poorly composed images
- Photos with people visible (for privacy)
- Images that don't match the property
- Photos taken from other listings
- Inappropriate or offensive content
- Heavily filtered or edited to misrepresent
- Construction/renovation in progress (unless disclosed)
3. Amenities and Features
Accuracy Requirements
- List only amenities that are available and functional
- Update immediately if amenities become unavailable
- Essential amenities must be explicitly stated:
- WiFi (with speed if known)
- Air conditioning/heating
- Parking availability
- Kitchen facilities
- Laundry facilities
- Security features
Amenity Categories
Essential Amenities
- Internet/WiFi
- Electricity (24/7 or specify hours)
- Water supply
- Security (gates, guards, cameras)
Comfort Amenities
- Air conditioning
- Heating
- Fans
- Generator/backup power
Kitchen & Dining
- Full kitchen
- Kitchenette
- Refrigerator
- Stove/cooker
- Microwave
- Cookware and utensils
Bathroom
- Hot water
- Bathtub
- Shower
- Toiletries provided
- Clean towels
Entertainment
- TV
- Cable/satellite
- Streaming services
- Sound system
- Gaming console
Outdoor
- Pool
- Garden
- Balcony/terrace
- BBQ area
- Outdoor furniture
Services
- Cleaning included
- Laundry service
- Concierge
- Security guard
- Property manager on-site
Shared vs Private
Clearly indicate if amenities are:
- Private - Exclusive to your unit
- Shared - Available to multiple units/guests
- Common area - Accessible to building residents
4. Availability and Pricing
Calendar Management
- Keep calendar updated daily
- Block unavailable dates immediately
- Minimum advance notice: 2 hours for instant book
- Maximum advance booking: 12 months
Pricing Transparency
All costs must be clearly disclosed:
- Base price - Nightly/monthly/annual rate
- Cleaning fee - One-time or per stay
- Service charge - If applicable
- Security deposit - Refundable amount
- Additional fees:
- Extra guest charges
- Pet fees
- Utility charges (if not included)
- Parking fees
Pricing Rules
- Prices must be in Nigerian Naira (₦)
- Cannot change price after booking confirmation
- Hidden fees are prohibited
- All charges must be itemized
- Discounts and promotions clearly stated
5. Property Access and Location
Location Accuracy
- Pin must be within 500m of actual location
- Neighborhood must be accurate
- Landmark references should be current
- Provide clear directions in listing
Access Information
Must specify:
- Check-in/check-out times
- Access method (key, code, concierge)
- Parking instructions
- Building entry procedures
- Floor number and unit location
Accessibility
If claiming accessibility features, must provide:
- Wheelchair accessibility details
- Step-free access points
- Elevator availability
- Wide doorways specifications
- Accessible bathroom features
6. House Rules
Setting Rules
- House rules must be clearly stated in listing
- Rules must be reasonable and legal
- Cannot discriminate based on protected characteristics
- Must comply with fair housing laws
Common House Rules
- Quiet hours
- No smoking/smoking areas
- Pet policy
- Guest/visitor policy
- Party/event restrictions
- Parking rules
- Waste disposal guidelines
Prohibited Rules
Cannot enforce rules that:
- Violate local laws
- Discriminate unfairly
- Restrict legal activities
- Create unsafe conditions
7. Safety and Legal Compliance
Safety Requirements
All listings must have:
- Working smoke detectors (required)
- Fire extinguisher (recommended)
- Carbon monoxide detector (if gas/fuel appliances)
- Emergency exit clearly marked
- First aid kit (recommended)
- Emergency contact information
Safety Disclosures
Must disclose:
- Potential safety hazards (steep stairs, low ceilings)
- Lack of safety features
- Nearby hazards (construction, flooding risk)
- Security concerns
- Wildlife or pest issues
Legal Compliance
Hosts must:
- Have legal right to rent the property
- Comply with local zoning laws
- Obtain necessary permits/licenses
- Follow short-term rental regulations
- Pay applicable taxes
- Meet building code requirements
8. Quality Standards by Property Type
Residential Rentals
- Clean, habitable condition
- Functional utilities
- Comfortable furnishings (if furnished)
- Basic kitchenware and linens
- Regular maintenance
- Pest-free environment
Event Spaces
- Stated capacity must be accurate
- Seating/tables as advertised
- Working sound/AV equipment
- Adequate restrooms for capacity
- Parking availability confirmed
- Backup power if promised
Commercial Properties
- Zoned for intended business use
- Required facilities operational
- Accessibility compliance
- Safety certifications current
- Professional presentation
Land Sales/Rentals
- Survey documents available
- Clear ownership verification
- Access roads and utilities status
- Zoning and permitted uses
- Topography and soil conditions
- Any encumbrances disclosed
9. Listing Maintenance
Regular Updates
- Review listing monthly for accuracy
- Update photos if property changes
- Refresh description seasonally
- Verify amenity functionality
- Update availability calendar
- Respond to guest questions
Required Updates
Immediate updates needed for:
- Renovations or changes to property
- New or removed amenities
- Pricing adjustments
- Availability changes
- Policy modifications
- Safety issues
Seasonal Considerations
- Update photos to show current season
- Note seasonal amenities (AC, heating)
- Adjust pricing for demand
- Warn about seasonal issues (flooding, heat)
10. Guest Experience Standards
Cleanliness
- Professional cleaning between guests
- Fresh linens and towels
- Spotless bathrooms
- Kitchen sanitized
- Floors vacuumed/mopped
- Trash removed
- No odors or stains
Comfort
- Comfortable beds with quality mattresses
- Adequate pillows and blankets
- Climate control functioning
- Quiet environment
- Sufficient lighting
- Working appliances
Supplies
Minimum supplies to provide:
- Toilet paper (at least 2 rolls per bathroom)
- Hand soap
- Bath towels (1 per guest + extras)
- Bed linens
- Trash bags
- Basic cleaning supplies
Welcome Experience
Recommended:
- Welcome message or guide
- Local recommendations
- Emergency contacts
- House manual with instructions
- Small welcome amenity (optional)
11. Review and Compliance
Listing Review Process
- All new listings reviewed before activation
- Review typically takes 24-48 hours
- May request additional photos or information
- Must meet all standards before approval
Ongoing Monitoring
We continuously monitor for:
- Guest complaints
- Inaccurate information
- Poor quality photos
- Unavailable amenities
- Safety issues
- Policy violations
Consequences for Non-Compliance
First Violation:
- Warning and request to fix
- 7-day correction period
- Listing may be hidden until fixed
Repeated Violations:
- Listing suspension
- Search ranking reduction
- Account review
- Potential removal from platform
Serious Violations:
- Immediate listing removal
- Account suspension
- Legal action if fraud involved
- Refunds to affected guests
12. Best Practices
Listing Success Tips
- Use professional photos or hire a photographer
- Write detailed, honest descriptions
- Price competitively based on market research
- Respond to inquiries within 1 hour
- Keep calendar updated in real-time
- Highlight unique features
- Showcase neighborhood amenities
- Offer competitive pricing
- Maintain 5-star cleanliness standards
Standing Out
- Professional photography - Worth the investment
- Virtual tour - 360° photos or video walkthrough
- Detailed descriptions - Paint a picture with words
- Local expertise - Share insider tips
- Quick responses - Fast communication builds trust
- Flexible policies - Attract more bookings
- Special touches - Welcome gifts, local treats
Common Mistakes to Avoid
- Poor quality or insufficient photos
- Vague descriptions
- Inaccurate amenity listings
- Outdated calendar
- Slow response times
- Hidden fees
- Unrealistic house rules
- Overpriced for market
13. Getting Help
Improving Your Listing
We offer:
- Listing optimization guides
- Photography tips and resources
- Pricing recommendations
- Professional photography referrals
- Market analysis tools
Support Resources
- Help Center: help.paddii.com
- Host Community: Share tips and experiences
- Email Support: support@paddii.com
- Live Chat: 24/7 assistance
- Webinars: Monthly hosting workshops
Updates to Standards
- Standards may be updated periodically
- Major changes announced 30 days in advance
- Email notifications for important updates
- Check this page regularly for changes
- Continued listing indicates acceptance
Contact Us
Questions about listing standards?
- Email: support@paddii.com
- Host Support: Available 24/7
- Help Center: help.paddii.com
Meeting these standards helps create a trusted marketplace where guests find quality properties and hosts succeed.